Sunday, August 10, 2014

We have a customer who filed a dispute on an order through our payment provider, PayPal, who found in our favor. He then had his credit card...

Question

We have a customer who filed a dispute on an order through our payment provider, PayPal, who found in our favor. He then had his credit card company back charge us and has got his money back and kept our products. What can we do.



Answer

You can hire an attorney to send a demand letter. If that doesn't work, you can file a lawsuit. Based upon the information you have provided, your chance of success looks very good.

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